Frequently Asked Questions

FOR VENUES

What do you cost?

We are free for your venue! There is no upfront cost or set up fees. There is a $.75 per ticket convenience fee. Any credit card orders have a 4% credit card processing fee plus $.30 per order. These fees can be added on top of your ticket price or taken out of your flat ticket fee.

I want to use artwork that we have created, is that possible?

Absolutely! You can upload your own art based on the specs we’ll provide. And if you need help resizing, our graphic designer can do that for you.

I want to do a show that isn’t in your current catalog, how do I do that?

Not a problem! You can use ON THE STAGE for any show you’d like! You can create your own artwork or hire our graphic designer to create something for you.

How does billing work?

On The Stage sends out checks to clients on the 15th of the month following your performance. Checks for merchandise ordered after performance dates are sent out the same way.

How do I track donations and all other financial information?

All financial reporting can be found on the backend of the ON THE STAGE website. We have broken down the reports so that you can easily find the information you’re looking for. Our Performance Sales Report will show you the information of patrons who purchased tickets through your website, and the MOP report will allow you to see all orders and whether or not patrons gave a donation.

How much does it cost to set up merchandise?

If you are using one of our ready-made pieces of show artwork, there is no fee for setting up a merchandise portal. If you are using your own artwork, it will need to be resized for a one-time fee of $25, which will be taken from the reconciliation check you receive.

FOR PATRONS

Where do I buy tickets?

Click here to search for the school or show name you’d like to purchase tickets for.

I accidentally deleted my confirmation email, can you resend it?

If you lose or delete your confirmation email, send an email to help@onthestage.com and someone from our Customer Service team will be more than happy to re-send it to you!

I forgot to print out my tickets, can I still get into the show?

Yes! The venue has record of your ticket and you can also pull up your receipt on your phone..