FREQUENTLY ASKED QUESTIONS

How do I purchase tickets to an event?

Go to the website associated with the show you wish to attend and click the Buy Tickets button to begin your transaction. (If you don’t have that address, use the Search for a Production function in the footer of our website.) For General Admission events, select your desired date and number of tickets. For Reserved events, you will also select your seats. Click the Check Out button to review the tickets in your cart, then enter your contact and payment information, and click Purchase to complete the transaction.

How do I remove tickets from my cart?

To delete a selection from your cart simply hit the trash can icon to the right of where the price is listed for the seat you wish to remove.

I put tickets into my cart, but now they’re gone. What happened?

Tickets are only held in your cart for ten minutes after selection. If you do not complete your transaction within that ten-minute period, your previously selected tickets are released.

I accidently deleted my confirmation email, can you resend it?

We’d be happy to! Email [email protected] and someone from our customer service team will get that right out to you.

Where do I pick up my tickets?

ON THE STAGE is an entirely digital ticketing platform, so there are no physical tickets you need to print or pick up. When you arrive at the performance venue, just give your name and confirmation code at the box office and you should be admitted. You may wish to bring your confirmation email up on your mobile device for easy access to that confirmation code.

Can I get an exchange or refund for my tickets?

Ticket refunds and/or exchanges are offered only at the discretion of the individual venues or event producers. We recommend you reach out directly to the head of the presenting organization to discuss their policy.

Will tickets be sold at the door?

Every event producer manages their box office differently. In order to ensure that the show you wish to attend does not sell out before you can purchase your tickets, we strongly recommend you buy in advance through our easy-to-use platform. However if this is not an option for you, please reach out to the presenting organization directly to find our whether they plan to sell tickets at the door.

What ages are students/children/seniors for the purpose of ticket purchases?

If applicable age ranges are not stated on the Tickets page of the corresponding event site, we suggest reaching out to the presenting organization directly for specific information.

What ages are students/children/seniors for the purpose of ticket purchases?

If applicable age ranges are not stated on the Tickets page of the corresponding event site, we suggest reaching out to the presenting organization directly for specific information.

I have feedback about the show!

ON THE STAGE is the third-party ticketing company; we are not, however, directly associated with the events that sell tickets through our platform. We are sure the event producers would be happy to hear your feedback, so we recommend contacting them directly to let them know you enjoyed their show.

Is your venue wheelchair (or otherwise) accessible?

On-site seating requirements and accessibility arrangements are handled directly by the venue. For Reserved Seating productions, accessible seats should be displayed in blue on the venue’s seating chart. For General Admission events or if you have further questions, please reach out to the head of the presenting organization directly to discuss your needs.

What time will the doors be open?

As a general rule, doors open thirty minutes before a show is scheduled to begin. However, each event schedule may be different and is managed solely by the producing organization. We recommend checking the tickets page of your show’s website to see if alternate information is stated there.

Can I return my merchandise order?

We work with a third party merchandise company that creates items on a custom basis as each order comes in. Their policy is that no refunds or exchanges are allowed once an order has been placed.

Who do I contact if I have any other questions?

Our help desk is available 24/7 to resolve any issues that may arise. Please email [email protected] and someone from our customer service team will be in touch soon.

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